Every engagement is scoped, fixed-fee, and shipped. Below are the four areas where I do my best work.
Server and Data Center → Atlassian Cloud, with the boring parts done right: app audits, user mapping, content cutover plans, and tested rollbacks.
Inventory of apps, customizations, and content. Risk register before quoting.
Phased cutover, marketplace app replacements, downtime windows.
Pre-flight rehearsal, weekend execution, post-cutover verification.
Jira Service Management portals, request types, queues, SLAs, and automation tuned to your team's actual workflow — not Atlassian's defaults.
Customer-facing forms that ask the right questions up front.
Triage flow, escalation paths, response/resolution targets.
Confluence-backed self-serve articles linked from request types.
Custom Forge apps and Jira automation rules that replace manual triage and reporting. Built lean, documented, and handed back.
Bespoke apps for your unique workflows — published private or public.
Smart routing, SLA enforcement, cross-project orchestration.
Dashboards and gadgets that surface the metrics that matter.
Health checks for instances that have grown organically. Permission audits, license rationalization, app inventory, and a written remediation plan.
Project roles, schemes, and global permissions reviewed end-to-end.
Reduce seat count, identify unused apps, plan tier changes.
Prioritized fixes you can ship with or without me.
Tell me a bit about your environment and what's keeping you up at night.
Start a project →